Refund policy

Returns & Refunds

Because most Taylor Pryde items are custom, personalized, or made to order, personalized items are final sale and are not eligible for return or exchange unless the item arrives damaged, defective, or we made an error with your order.

Please carefully review all names, initials, sizes, garment styles, colors, and personalization selections before placing your order. We are not responsible for errors in information submitted by the customer.

Cancellations
Because most Taylor Pryde items are custom or made to order, cancellation requests must be made before production or personalization begins. Once production has started, the order cannot be canceled or refunded. If you need to request a cancellation, please contact us as soon as possible at taylorpryde@aol.com. Cancellation requests are not guaranteed.

If your item arrives damaged, defective, or incorrect due to an error on our part, please contact us within 7 days of delivery with your order number and clear photos of the item. We will review the issue and, when appropriate, arrange a replacement or refund.

Non-personalized items may be eligible for return if they are unworn, unwashed, unused, and in original condition. Please contact us before returning any merchandise.

Original shipping charges are non-refundable unless the return is due to an error by Taylor Pryde.

Color appearance may vary slightly due to lighting, photography, garment dye variations, and screen settings. Slight variations in embroidery, appliqué, glitter vinyl, and other handmade details are not considered defects.

Any rights provided by applicable consumer law remain unaffected.